Latest Grid Connection Changes – What You Need to Know

The overall grid connection process now takes longer due to these additional compliance steps. Previously, the timeline was around up to 90 days, but with the new system, it can take up to 120 days or more.

• Grid application submission: 14-28 days
• Distributor processing time: Up to 60 days
• New compliance testing and troubleshooting: Can take additional time depending on system performance

Estimated total time for successful grid connection: 120 days or more (previously 90 days)

Distributor-specific successful testing times post submission:

• Powercor & United: 10-15 minutes if successful 
• AusNet: Up to 7 days
• Jemena: upto 10-15 days

💡 Important Note: While some customers may see their system successfully connected sooner, many people are experiencing similar delays across different retailers and distributors. These additional compliance steps are still new, and even distributors are refining their processes.

The system only becomes live after final inspection, and compliance testing is conducted online through the distributor’s portal.

We understand it can be frustrating, but this is not something we or any other retailer can bypass. The process relies on factors beyond our control, such as:

• Internet stability at your home
• Successful communication between your system and the distributor’s software
• Distributor testing times

💡 Important Note: These steps are required for all solar installations across Victoria. We are actively monitoring your system’s progress and will keep you informed.

If a test fails, it must be restarted, which can cause additional delays. Common reasons for test failures include:
❌ Internet connection dropping during the test
❌ Solar monitoring app being offline
❌ Incorrect manufacturer settings or export control errors
❌ Issues from the distributor’s end
❌ CT reverse error (current transformer wiring issue)

💡 Important Note: This is a new process, and even distributors are still adjusting. While some customers pass the test smoothly, many others across Victoria are facing similar challenges.

To ensure a successful grid connection as soon as possible:
✅ Ensure your solar system has a stable and uninterrupted internet connection
✅ Keep your solar monitoring app online at all times
✅ Reduce electricity consumption during testing to allow more power to be exported

💡 Important Note: These are the main factors that cause delays in successful testing. Since this is a requirement for every solar installation in Victoria, ensuring these are in place will help speed up the process.

Yes! We understand this process is frustrating, and we are committed to keeping you informed.

We can provide updates every two weeks so you are always aware of progress. Please let us know if you would like updates via email or phone.

💡 Important Note: These changes have affected all retailers and distributors across Victoria. While we are actively working on your case, this process is still new and developing. Your patience is truly appreciated, and we are doing everything we can to complete your grid connection as soon as possible.