At Amazing Solar solution, accessible from amazingsolarsolutions.com.au, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Amazing Solar solution and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Amazing Solar solution. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
Amazing Solar solution follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
You may consult this list to find the Privacy Policy for each of the advertising partners of Amazing Solar solution.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Amazing Solar solution, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Amazing Solar solution has no access to or control over these cookies that are used by third-party advertisers.
Amazing Solar solution’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Last updated: [September 2026]
H & M Global Pty Ltd (ABN 31 619 183 372) (referred to in this Policy as “Amazing Solar Solutions”, “we”, “us” or “our”) is committed to protecting the privacy of individuals we deal with, including customers, prospective customers, website visitors, job applicants and suppliers. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information or make a complaint.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). Where a finance provider assesses your eligibility for solar or battery finance, credit-related information about you is handled by that provider in accordance with Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code 2025 (see the Credit Reporting summary near the end of this page).
This Policy applies to personal information we collect through our website (amazingsolar.com.au), over the phone, in person, through quote and contract paperwork, and through our sales, installation, finance-referral and after-sales service processes, including where a lead is referred to us by a lead generator, Sales Distributor, affiliate or referral partner.
| Term | Meaning |
|---|---|
| Personal information | Information or an opinion about an identified individual, or an individual who is reasonably identifiable. |
| Sensitive information | A subset of personal information that receives extra protection under the APPs, such as health information. |
| Credit information / affordability information | Information about your identity, income, expenses, assets, liabilities, employment and repayment history collected by a finance provider to assess your eligibility for solar or battery finance. |
| Identity document(s) | Government-issued or other documents used to verify your identity, such as a driver licence, passport, Medicare card, utility bill or proof-of-address document. |
| Finance provider / credit provider | Brighte, Plenti or another finance company that assesses and provides consumer finance for a solar or battery purchase. We do not provide credit ourselves — we refer you to these providers, who deal with your application, and any credit reporting body, under their own privacy policies. |
| Service Provider | A third party engaged by us to perform functions on our behalf (e.g. installers, IT hosting, CRM, marketing, debt collection, finance brokerage). |
To enter into an installation agreement, register your system for the Small-scale Renewable Energy Scheme (STCs), complete grid-connection paperwork with your Distribution Network Service Provider, satisfy Clean Energy Council / NETCC accreditation requirements, or verify who we are dealing with, we may collect:
To design your system, prepare your proposal, and complete grid-connection and rebate paperwork, we may collect:
If you apply for finance or a buy-now-pay-later arrangement through a finance provider such as Brighte or Plenti, that provider may collect (and may share the outcome of an application with us):
We do not provide credit ourselves. Brighte, Plenti and any other finance provider we refer you to are separate credit providers who assess your application, and deal with credit reporting bodies where relevant, under their own privacy policies — please review those policies before you apply.
Where reasonably practicable, we collect personal information directly from you. Where we collect information about you from a third party — including a lead generator, Sales Distributor or referral partner — we will take reasonable steps to ensure you are aware of the matters set out in this Policy.
We only disclose personal information where necessary for the purposes above, where you would reasonably expect the disclosure, where required by law, or with your consent. We do not sell your personal information.
Where you pay a deposit or invoice, or apply for finance, we disclose the minimum information necessary to:
We are not a credit provider and do not offer finance or payment plans directly. Where you apply for finance, we refer your application to Brighte, Plenti or another finance provider. That provider is the credit provider for your application and is responsible for assessing it, including any dealings with a credit reporting body, in accordance with Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code 2025. Please refer to Brighte’s or Plenti’s own privacy policy for details of how they handle your credit-related information, and your rights to access or correct it.
If an account with us becomes overdue, we may disclose relevant contact, contract and payment information to:
We will only disclose information for debt recovery purposes to the extent necessary, and any external collection agency we use is required to handle your information in line with the Privacy Act and, where applicable, the ACCC/ASIC Debt Collection Guideline.
Our website and core business data are hosted in Australia. However, some personal information is disclosed to overseas recipients, namely:
Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information, including through contractual protections. Except where an exception in the Privacy Act applies (for example, if the disclosure is required to perform our contract with you), we will seek your consent before disclosing your personal information to an overseas recipient who is not subject to a scheme substantially similar to the APPs — providing us with your information does not, by itself, constitute that consent.
We may use your contact details to send you information about products, promotions and offers. You can opt out at any time by using the unsubscribe link in our communications, or by contacting us using the details below. We will not send you marketing after you opt out, other than service-related communications necessary to administer an existing contract.
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up to date and complete. You can help us by letting us know if your contact or identity details change.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including:
Where personal information is no longer required for the purposes in this Policy and we are not required to retain it by law or as set out below, we securely destroy or permanently de-identify it. Electronic records are securely deleted or wiped; hard-copy documents containing identity or financial information are cross-cut shredded or destroyed by a secure document-destruction provider.
As a guide:
| Record type | Retention period | At end of period |
| Website enquiries / leads that do not convert to a customer | Retained indefinitely | N/A |
| Customer contracts, quotes and installation records | Retained indefinitely | N/A |
| Payment and transaction records | Retained indefinitely | N/A |
| Identity documents collected for verification, STC assignment or grid connection | Retained indefinitely | N/A |
| Call recordings | Retained indefinitely | N/A |
| Overdue-account / debt recovery records | Retained indefinitely | N/A |
| Marketing contact preferences and website usage data | Retained indefinitely | N/A |
We have processes in place to respond to a suspected or actual data breach in line with the Notifiable Data Breaches (NDB) scheme under the Privacy Act. Where a breach involving personal information is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
You may request access to, or correction of, the personal information we hold about you by contacting our Privacy Officer, Alex ([email protected]). We will acknowledge your request promptly and respond within a reasonable time, generally within 30 days.
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer, Alex ([email protected]), first so we can investigate and respond in writing. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner: www.oaic.gov.au | 1300 363 992.
Contact us: [email protected] | 1300 025 955 | Unit 16/260-276 Abbotts Road, Dandenong South, VIC 3175
In addition to this Policy, we provide a short-form collection notice at the point personal information is collected, including on website enquiry and quote forms, in installation contracts, on finance-referral forms, at the start of a recorded call, and when we request supporting documents (such as identity documents). Each notice summarises what is being collected, why, and links back to this Policy.
Our website uses cookies and similar technologies, including Google Analytics, Google Tag Manager, Meta Pixel, TikTok, LinkedIn and X tracking pixels, and Mautic for marketing automation, to operate essential features, remember your preferences, understand how visitors use our site, and measure the performance of our advertising and marketing. We may also use AI-based tools (such as ChatGPT) to help handle customer enquiries. You can control cookies through your browser settings; disabling cookies may affect some website functionality.
Our services are directed at adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
We may update this Policy from time to time to reflect changes in our practices or the law. The current version will always be available on this page, with the “last updated” date shown above.